Configuration > Basic Configuration

JumpSeat may be configured to automatically identify a user of an application based on the user’s application identification.  

Once JumpSeat has been installed on a JumpSeat User’s machine (either via Browser extension or code snippet in a hosted application), JumpSeat identifies this user based on the user’s unique Hosted Application ID.  

For example, a user of an application has the following unique Application ID:

123abc456def

Once UserName Mapping is performed, this user may also be identified in JumpSeat with the same unique Application ID.

Benefits:

• Align this user to a specific role so that the user only has access to certain guides in a hosted application.
• JumpSeat Analytics and Insights become meaningful with specific user data
• Pre-load users of JumpSeat before installing the extension or injecting the code into an application.  
• When UserName Mapping configuration is performed:  

If custom UserName Mapping is not leveraged, all JumpSeat users of a hosted application will have the following ID:

• guest@jumpseat.io