Using Single-Sign-On (SSO) Authentication

An SSO integration is available to allow Guide Authors to use a company SSO Identity Provider with SAML 2.0 support to log in to JumpSeat. JumpSeat’s SAML 2.0 compatibility allows us the flexibility to securely authenticate to meet customer identity authentication requirements (e.g. CAC/PIV etc.) JumpSeat must be provided with: An Entity ID URL SSO […]

How to Import Users

JumpSeat Administrators may import users into JumpSeat, as one method of manually provisioning new JumpSeat End Users. To import users, a JumpSeat .user file or a completed .csv user template file must be completed.  To access a .user file or .csv user template, see this article. Download a user file template from the User page […]

How to Export Users into an Editable Template

JumpSeat Home > Users This export tool is good for external user reporting or analysis for use in other data visualization tools.  The JumpSeat editable template also supports managing and editing many user values before re-importing the file. Login to JumpSeat to reveal the application landing page, or click the Home button from the main […]

How to Export a Blank User Import Template

JumpSeat Home > Users This is a timesaving tool where you can enter the name, email, and hosted application of many users at once for bulk import. Login to JumpSeat to reveal the application landing page, or click the Home button from the main menu Select User icon from the main navigation on the left […]

Manual Provisioning

JumpSeat Home > Users Manually creating new JumpSeat End Users offers additional administrative control and management of JumpSeat Users. Only JumpSeat Administrators may create new users; however, JumpSeat Application Administrators may manage users that are aligned with their application. Login to JumpSeat to reveal the application landing page, or click the Home button from the […]

Auto – provisioning

Once JumpSeat has been installed for a JumpSeat User (either via Browser extension or code snippet in a hosted application), JumpSeat automatically provisions the JumpSeat user in JumpSeat and identifies the user EITHER based on: The user’s unique Hosted Application ID (if UserName Mapping Configuration has been performed), OR, The generic username ( NOTE: Regardless […]

How to Edit or Delete Users

It is important to be able to see how many users are actually using JumpSeat, how often, as well as their system access privileges and the applications they have access to in an easy to navigate way. To modify the details of a current user, including password, follow the steps below: 1. Click the check […]

Import/Export JumpSeat Users

JumpSeat’s import/export feature supports the ability to review, edit and manage users externally from JumpSeat, or to add new users in bulk. JumpSeat Administrators may access import and export functionality in the Users area, in JumpSeat Home. To Import Users: Download  a .csv template, and then complete the fields for each of your users, and […]

How to Add a JumpSeat End User

JumpSeat supports allows the creation of new JumpSeat End Users in two methods: Auto – provisioning:  The automatic creation of a new JumpSeat End User when JumpSeat is installed on a browser via extension, or via code snippet in a hosted application Manual Provisioning (via Single Creation or Bulk Import):  The manual creation of new […]

How to Add a JumpSeat Administrative User

The process to add new users is an important feature that enables you to control who has access and can author and administer JumpSeat guides. You can use this feature to provide relevant information on each user, including: name, role, contact details and control whether the user has system administrator access. From an administration perspective, […]

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