JumpSeat provides a safety net for users who accidentally delete guides. When a guide is deleted by an author, it is moved into the trash can. These items can be recovered by following the steps below...

JumpSeat Wayfinder Guides provide context and information related to a certain feature or attribute on a page of an application.  This type of JumpSeat Guide gives quick information without launching...

A JumpSeat Wayfinder Guide is a marker on a page which does not appear as a part of a standard process Guide. The user can hover over the Wayfinder to get more information about the identified item. O...

Select the red ‘Create New Guide’ button from the JumpSeat flight deck. You will be prompted to choose Standard Guide or Notification. Click Notification. Enter the text to display in the ...

A notification is one of the 3 types of JumpSeat guides. They appear to the end user as banners across the top or bottom of the webpage. Notifications are excellent for sharing information system-wide...

Branching is one of JumpSeat’s most robust features. A branch allows the user to navigate from one guide to another seamlessly via embedded guide links (branches) that can be added to steps. Branche...

Managing Exceptions An exception occurs when JumpSeat tries to display a step but cannot find the related element on the screen. Sometimes this can happen unintentionally- users may click the wrong na...

Locator The locator is an essential component of a JumpSeat step- the locator lets JumpSeat know which element on the webpage to attach the step’s tooltip to. Its field in the console is automatical...

The navigation configuration section provides you with flexibility in how you create your user experience. This configuration option allows you to change the criteria for the guide to progress to the ...