An exception occurs when JumpSeat tries to display a step, but cannot find the related element on the screen. Sometimes this can happen unintentionally: when a user clicks the wrong navigation item, or the application is waiting for search results to return. However, here are some reasons why it is absolutely necessary that a step fails.
Whatever the reason is, it is always important for a user to understand why they cannot progress in training or support. This real-time feedback reduces your support calls by keeping the user in the browser.
Types of Exceptions
- Skip Step (default) – JumpSeat will skip the current step and try to move on to the next one
- Move back to previous – if the user is required to do something before the next step is visible (e.g. check terms and conditions) you can force the user to re-read the previous tooltip
- Display a message – send a message to the user and tell them why they cannot progress (e.g. You don’t have access to this part of our application)