guide

How to Recover a Deleted Guide

JumpSeat provides a safety net for users who accidentally delete guides. When a guide is deleted by an author, it is moved into the trash can. These items can be recovered by following the steps below...

How to Create a Wayfinder

JumpSeat Wayfinder Guides provide context and information related to a certain feature or attribute on a page of an application.  This type of JumpSeat Guide gives quick information without launching...

What is a Wayfinder

A JumpSeat Wayfinder Guide is a marker on a page which does not appear as a part of a standard process Guide. The user can hover over the Wayfinder to get more information about the identified item. O...

How to Create a Notification

Select the red ‘Create New Guide’ button from the JumpSeat flight deck. You will be prompted to choose Standard Guide or Notification. Click Notification. Enter the text to display in the ...

What is a Notification

A notification is a guide with no steps which displays a message banner across the page of the application. A notification displays automatically for the end users after activation and will not need t...

Tooltip Branching

When branching a guide you are giving the end-user the option to switch context to a related task. This can be useful when directing users to prerequisites e.g. You cannot sell a product until you hav...

Tooltip Exceptions

Managing ExceptionsAn exception occurs when JumpSeat tries to display a step, but cannot find the related element on the screen. Sometimes this can happen unintentionally: when a user clicks the wrong...

Tooltip Location

LocatorThe element locator is used to find elements on the page before positioning and displaying the tooltip. Element locators are automatically populated for you when you create new steps. However, ...

Tooltip Navigation

The navigation configuration allows the guide builder to decide what the user must do to advance to a new step. JumpSeat allows the choice from a total of six different events that the user must compl...

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