Auto-start guides are a great way to showcase new features or processes to users. To use this feature, select Auto Start in the guide details of a new or existing guide. Hide from guide list If you check this box, the guide will not be visible in the JumpSeat Flight Deck for non-author users. However, […]

Custom code allows developers to execute JavaScript at four certain points within a step: Before step is shown Once step is shown Before step is hidden Once step is hidden There are only extremely rare conditions where you may want custom code executed during a step. This allows a lot of flexibility to add functionality, […]

Branching is one of JumpSeat’s most robust features. A branch allows the user to navigate from one guide to another seamlessly via embedded guide links (branches) that can be added to steps. Branches can be added to any guide type except for notifications.  When should I use branching? Branching gets the most value when placed […]

Managing Exceptions An exception occurs when JumpSeat tries to display a step but cannot find the related element on the screen. Sometimes this can happen unintentionally- users may click the wrong navigation items, webapps may load too slowly, or connected application updates may replace a locator in your JumpSeat guides. Whatever the reason is, it […]

Locator The locator is an essential component of a JumpSeat step- the locator lets JumpSeat know which element on the webpage to attach the step’s tooltip to. Its field in the console is automatically populated when you select an element during the new step creation process. However, if you want to reposition the locator, there […]

The navigation configuration section provides you with flexibility in how you create your user experience. This configuration option allows you to change the criteria for the guide to progress to the next step. JumpSeat gives you the option of eight different events that can “complete” a step. These events are captured in the “Move when” […]

JumpSeat allows the alteration of the look and feel of tips, according to personal preference, and application requirements. Most options are fairly straightforward, and affect the position and scale of tips, as well as their general behaviour and display. It is important to note that when the style of a step is edited, you are […]